FAQ
Direct answers to common purchasing questions about products, customization, availability, documentation, and quotations.
What information should I include in a quote request?
Include the product, dimensions, quantity, delivery destination, target date, application, and any drawings or compatibility requirements.
Can I request custom dimensions or branding?
Yes. Send the requested dimensions, colors, branding, configuration, or OEM/ODM details. Feasibility depends on the product and technical requirements.
Are products available from U.S. inventory?
Selected products may be available from inventory. Other products are manufactured in China and shipped to customers. Ask sales for current availability.
Where is RP Truss located?
Sales and customer support are based in Houston, Texas, with manufacturing operations in China.
Do you install equipment?
Installation service has not been confirmed for publication. Ask sales what support or documentation is available for the specific product.
How quickly will I receive a reply?
Most complete business inquiries receive a response within 24 hours.